Quality Builders Warranty + Riptide Builders
Quality Builders Warranty (QBW) is the nation’s premiere provider of 10-year home warranty services. Through QBW, you're able to enjoy the security of a 10-year home warranty backed by Liberty Mutual. After your build is complete, you'll work directly with QBW to address all of your warranty needs. QBW only chooses to work with builders of integrity, and we at Riptide Builders are proud to be among their partners!
Your Warranty Quick Links
Explore what your 10 year QBW policy includes, and view a digital diagram of your home's coverage.
Have questions about your warranty? Click below to view a digital copy of your Warranty Agreement.
Ready to submit a service request? Watch the video and learn how to use the SOS warranty submission page.
Submitting A Standard Claim
Welcome to your new home from Riptide Builders! As a convenience to you, this house is supported by SOS (Service Online Solution). ALL service & repair requests are to be reported using the SOS portal. Emergency issues should be entered in the SOS portal AFTER the contacting the appropriate emergency vendor
For assistance submitting a request to QBW:
During normal business hours (EST) call 1- 800-334-9143
After hours/weekends Email: warrantysupport@qbw.com
To submit a service repair request, please do the following:
Watch thIS tutorial video | go to our website | Follow these directions
What's Covered?
Riptide Builders provides, at no cost to our clients, Quality Buyers Warranty (QBW) structural home warranty coverage which is HUD-approved and fully transferable.
The QBW Home Buyers Warranty included with a Riptide Builders home covers the following:
Year 1 - The builder warrants the home against specified defects in workmanship and materials that are the result of non-conformity with QBW’s warranty standards, as well as any major structural defects as defined in the warranty.
Year 2 - The builder warrants the home against specified defects in the wiring, piping and duct work, as well as any major structural defects as defined in the warranty.
Years 3 - 10 - Should any major structural defect (as defined by the warranty) occur during this period, QBW will replace, repair or pay the reasonable cost of the repair or replacement, through its insurer. Throughout the 10-year period, the warranty is automatically transferable to subsequent buyers, protecting you as well as the buyer.
What is a “structural defect”?
A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the HBW warranty booklet.
Be Worry-Free
Not every builder qualifies for a structural warranty. Builders must meet strict financial and experience criteria and have their construction practices reviewed. Membership in a highly respected warranty company like QBW is a mark of quality. The biggest advantage to buying a home from a QBW builder like Riptide, is in the quality of our craftsmanship and our ability to provide the best new home structural warranty. Our clients can breathe a sigh of relief knowing that the construction standards are defined and there is a warranty insurer to stand behind our promise.
Adds Value
The 10-year structural warranty is fully transferrable to the next owner if a home is sold within the warranty period—adding value to the home. It is a selling feature should clients wish to sell in the future.
Green Warranty Option
QBW was the first to create a warranty that is specifically designed to comply with the National Green Building Standard set forth by the NAHB. The warranty serves as an ideal complement to certified green and energy-efficient homes. Additionally, the warranty communicates that each home with a QBW Green Warranty meets the National Green Building Standard™.
Protection When It’s Needed
The insurance-backed structural warranty is a unique product, but like other forms of insurance, the hope is that it’ll never be necessary. If something does go wrong, it is important protection to have. As previously stated, there will be homes that will experience structural distress. The likelihood of needing the protection that a structural warranty provides is higher than many clients realize.
Repairs to Surrounding Components Are Covered
If a structural defect damages other portions of the home, those repairs will also be covered. This is not an industry-wide standard, and clients are encouraged to confirm that their structural warranty covers cosmetic damages that result from a structural defect.
Warranty Administration
To help us with client questions, QBW employs an administration team. The team helps determine whether an issue is structural or the result of something else. Having a helpful team available can make owning a home, and the associated maintenance, far less daunting. Client enjoy the confidence of knowing their home is protected for 10 years.