Quick Downloads

In the event that you need to request a service repair, please visit Service Online Solution

then select “Start New List of Repairs.” Using a computer or any mobile device, you can start your list by entering your Address, Name, Email address, and Phone Number.

To submit a repair request please do the following:

1. Select “Add a new repair item” and choose a category that relates to your issue.

2. Be sure to read the warranty coverage displayed to confirm that your issue is a warrantable item. If the item is out of warranty the system will not let the item be added to your list. Enter the location of the issue/s along with a description and select “Add to Repair List.”

3. In the field marked “Upload File or Photo,” select “Choose File” to attach a picture or take one instantly on your mobile device. Press “Upload” when done. (Although photos are not required, they are highly recommended.)

4. You may add additional items to your list and save it to submit at a later time or choose “Submit Request.” Once it has been submitted, you will not be able to access it again.

5. You can access a previously saved list by choosing “Continue Saved/Unsubmitted” and entering your property address and the PIN that was emailed to you. New repair items may be added or existing ones may be edited or deleted. You may also update your contact information.

Once you have submitted your repair request you will receive confirmation via email and the appropriate staff personnel will be notified immediately. Someone will be in contact to schedule your repair. Thank you for using SOS as it will help to expedite your service needs.

If you need assistance submitting warranty requests please contact Quality Builder Warranty via email warrantysupport@qbwc.com or call 1-800-334-9143

What's Covered?

Riptide Builders provides, at no cost to our clients, Quality Buyers Warranty (QBW) structural home warranty coverage which is HUD-approved and fully transferable. 

The QBW Home Buyers Warranty included with a Riptide Builders home covers the following:

• Year 1 - The builder warrants the home against specified defects in workmanship and materials that are the result of non-conformity with QBW’s warranty standards, as well as any major structural defects as defined in the warranty.

• Year 2 - The builder warrants the home against specified defects in the wiring, piping and duct work, as well as any major structural defects as defined in the warranty.

• Years 3 - 10 - Should any major structural defect (as defined by the warranty) occur during this period, QBW will replace, repair or pay the reasonable cost of the repair or replacement, through its insurer. Throughout the 10-year period, the warranty is automatically transferable to subsequent buyers, protecting you as well as the buyer.

What is a “structural defect”?

A structural defect is defined as actual physical damage to the designated load-bearing elements of the home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that the home becomes unsafe, unsanitary or otherwise unlivable. This is coverage for catastrophic failure of load-bearing elements as defined in the HBW warranty booklet.

Be Worry-Free

Not every builder qualifies for a structural warranty. Builders must meet strict financial and experience criteria and have their construction practices reviewed. Membership in a highly respected warranty company like QBW is a mark of quality. The biggest advantage to buying a home from a QBW builder like Riptide, is in the quality of our craftsmanship and our ability to provide the best new home structural warranty. Our clients can breathe a sigh of relief knowing that the construction standards are defined and there is a warranty insurer to stand behind our promise.

Adds Value

The 10-year structural warranty is fully transferrable to the next owner if a home is sold within the warranty period—adding value to the home. It is a selling feature should clients wish to sell in the future.

Green Warranty Option

QBW was the first to create a warranty that is specifically designed to comply with the National Green Building Standard set forth by the NAHB. The warranty serves as an ideal complement to certified green and energy-efficient homes. Additionally, the warranty communicates that each home with a QBW Green Warranty meets the National Green Building Standard™.

Protection When It’s Needed

The insurance-backed structural warranty is a unique product, but like other forms of insurance, the hope is that it’ll never be necessary. If something does go wrong, it is important protection to have. As previously stated, there will be homes that will experience structural distress. The likelihood of needing the protection that a structural warranty provides is higher than many clients realize.

Repairs to Surrounding Components Are Covered

If a structural defect damages other portions of the home, those repairs will also be covered. This is not an industry-wide standard, and clients are encouraged to confirm that their structural warranty covers cosmetic damages that result from a structural defect.

Warranty Administration

To help us with client questions, QBW employs an administration team. The team helps determine whether an issue is structural or the result of something else. Having a helpful team available can make owning a home, and the associated maintenance, far less daunting. Client enjoy the confidence of knowing their home is protected for 10 years.

If you currently have a warranty through 2-10 Home Buyers Warranty

Submit claims to flws@2-10.com